Who Really Isn't Doing Their Job?

Abstract

This case focuses on human resources in higher education. Professionals in the field are often tasked with making important decisions regarding the hiring, supervision, and termination of undergraduate student staff members. This process becomes increasingly difficult when professional staff must rely on graduate student perceptions and evaluations to make critical employment decisions. In this case, Monica, a Resident Coordinator at Rolling Springs University, must decide whether or not to rehire Jack, a sophomore Resident Adviser who has received conflicting evaluations from his supervisor, Graduate Hall Director Emily. Monica must weigh various factors regarding the situation and its key players to determine who stays and who goes.