THE CASE OF THE MISFIT MANAGER: BRANTHAM’S ENGLISH PUB
Keywords:
hospitality industry, family business, HR policiesAbstract
An expansion to Ian Brantham’s “Brantham’s English Pub” triggered the first non- family member hire in the firm’s fifteen-year existence. Like many entrepreneurs, Brantham did not have a well-developed hiring process and took some shortcuts. Linda appeared like a great candidate, but, from the start, Brantham realized that he and she had different ideas about how the business should be conducted. He realized, also, that it might be hard for him to trust a non-family member. The business was running well, but Linda did things he wasn’t sure he liked. And then the rumors started.
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