ERP IMPLEMENTATION AT VETERAN'S AIR SERVICE (VAS)
Keywords:
ERP, Oracle implementation, MISAbstract
The Oracle implementation at STCS was not necessarily a failure because the overall ERP system did prove to be beneficial to the company s overall mission. But what happened during the implementation process for this new VAS system? The new ERP system meant a more streamlined business and exponential growth. But the implementation of the system failed to allow the company to benefit and realize the systems potential and capabilities. What needs to be done to improve STCS s situation.
Trying to understand the situation, Hutch Cotton, STCS Senior Business Analyst, had taken notes on what he had learned from employees concerning the implementation. He knew it was bad, but didn’t really understand how bad until now. Cotton knew that the upcoming consolidation efforts had to be managed a lot differently. How was Cotton prepared and ready for it this time around? Who was going to document what he had learned and present a solid business case to senior management? He knew he had to convey the results in such a way to gain leaderships support because he knew what a "missing link" was during the Oracle implementation. What does he need to do to ensure better implementation for the next system?
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